Transforming Retail Operations and eCommerce with RealSync Collective Commerce

About Evelyn's Place

A collective of over 70 businesses and located in Mount Evelyn at the foothills of the Dandenong Ranges, Evelyn’s Place showcases the best of local and boutique businesses.

The Challenge

Struggling with the limitations of disconnected tools

Evelyn’s Place, a collective retail space in Australia with over 70 different stallholders, was struggling with the limitations of disconnected tools. The existing systems required separate solutions for point-of-sale (POS), inventory management, and reporting, which led to inefficiencies, higher costs, and increased workload. The store owner faced significant challenges in integrating these systems, dealing with complex and time-consuming manual tasks. Stallholders, on the other hand, had limited control over their inventory and had to wait for end-of-month reports to understand their sales.

Key pain points included:

Disconnected tools that didn’t integrate seamlessly
Expensive subscriptions for multiple services
Manual, time-consuming reporting processes
Lack of secure access for stallholders to independently manage their inventory
Repetitive administrative tasks, including rent collection and product updates

These challenges prevented Evelyn’s Place from operating efficiently and maximizing profitability. The need for a streamlined, affordable, and easy-to-use solution became evident, which led them to seek out the expertise of Digital Animals.

The Solution

Implementing RealSync Collective Commerce for Evelyn's Place

Digital Animals recommended and implemented RealSync Collective Commerce for Evelyn’s Place. RealSync Collective Commerce provided a comprehensive, all-in-one platform specifically tailored to the needs of collective retail spaces like Evelyn’s Place.

By integrating in-store POS with online sales, inventory management, and advanced reporting, RealSync helped centralise all operations into a single system. The solution allowed stallholders to independently manage their products, view real-time sales data, and access inventory, reducing the workload on the store owner. Automated rent collection and inventory updates freed up the owner’s time, allowing them to focus more on growing the business.

With RealSync Collective Commerce, Digital Animals helped Evelyn’s Place achieve:

A unified platform for managing in-store and online sales seamlessly
Secure, individualised dashboards for stallholders to manage their products and view sales data in real-time
Simple, real-time reporting that eliminated the need for manual data compilation
Automated administrative processes, including rent collection and commission calculations

The Outcome

Transformed Evelyn's Place's operations

The implementation of RealSync Collective Commerce transformed Evelyn’s Place’s operations. Stallholders provided positive feedback on the ease of accessing sales reports and managing their inventory. The individualised dashboards empowered them to take charge of their products, eliminating the frustrations they had previously experienced.

The store owner also saw a significant reduction in manual tasks, such as reporting and rent collection, which saved considerable time each month. Integrating in-store and online sales under one platform improved efficiency and profitability. With seamless operations, Evelyn’s Place could now focus on delivering a better customer experience and expanding its retail offerings.

Digital Animals successfully led this transformation, showcasing their expertise in implementing hosted solutions that solve real business challenges. Evelyn’s Place now operates with greater efficiency, reduced costs, and improved satisfaction for both stallholders and customers.